Customer Reviews

Arrow Automotive Transmission Specialists welcomes you to our page with customer reviews of the various automotive repairs and services our shop offers our valued customers in Reno as well as the greater Washoe County area. As a leading auto repair shop in Reno, our team understands that we are only as good as the service we provide to our customers. So when a customer talks about our auto repair shop in Reno, we listen. Good or bad, Arrow Automotive Transmission Specialists wants all the feedback we can get. For it is only with that feedback from customers that we know we are able to know if we are meeting our goal of being the best choice for auto repair in Reno.

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  • Total Reviews:
  • 7
  • Customer Service:
  • 5
  • Shop Cleanliness:
  • 5
  • Repair Timeliness:
  • 5
  • Cost Estimate:
  • 5
  • Would Recommend:
  • 5
  • Overall Rating:
  • 5
  • Arrow Automotive Transmission Specialists has been handling all routine and non-routine maintenance on my Ford F150 for the past six years and have done an outstanding job. It is wonderful to be able to speak directly with Monte, the owner, and to his technicians if desired. I am certain that Arrow Automotive will be able to keep my F150 running in tip-top condition for many years to come.

    Bill Standish
    Reno NV
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    • Cleanliness
    • Timeliness
    • Would Recommend
    • Customer Service
    • Estimate vs Cost
    • Overall Satisfaction
  • I stumbled upon this shop some years back just after buying my first brand new vehicle. It was then that I realized the IMPORTANCE of bringing your car to the same mechanic every time you have it looked at. In previous years, with different used cars, I was always going to a different shop for different services. Tires here, battery problems there, a/c not cooling etc. When I found Monte's shop Arrow Automotive in Reno, those types of problems and frustrations stopped, because I settled down and took my car to the same mechanic for regular visits, oil changes, air filters, tune-ups, etc. As per Monte's advice, I tried to be regular with maintenance, and it paid off. No more breakdowns, and the frustrations that come with it. I only wished that I had learned this earlier in my years of driving. Arrow Automotive has taught me that my cars can be trouble free and fun to drive. You can TRUST them.

    Carol Acuna
    Reno NV
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    • Cleanliness
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    • Would Recommend
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  • The owner, Monte, has been looking over my cars for the past 10 years and I have never had any problems with service times, quality of work or price. If you are looking for a honest small shop were you can trust that your vehicle will be well taken care of, this is the place to go. I had a Ford F150 that last for 16 years and 225,000 miles with Monte's help.

    Steven Stergiou
    Reno NV
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    • Cleanliness
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    • Overall Satisfaction
  • Called to find out how to release the emergency brake when handle broke off. They took the time to explain over the phone how to release the brake. I took the car into Arrow Automotive Transmission Specialists in Reno to fix the handle and asked about other repairs. They advised me how much each item would cost. I chose to have all fixed based upon what I considered were reasonable prices. The repairs were completed timely even though an additional problem was discovered and parts had to be ordered. The car was dirty when I took it in; when I picked up the car, it was clean inside and out!

    Steve Polson
    Reno NV
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    • Cleanliness
    • Timeliness
    • Would Recommend
    • Customer Service
    • Estimate vs Cost
    • Overall Satisfaction
  • The delightful part of Arrow Automotive Transmission Specialists in Reno is the quality of workmanship, price and the care and consideration provided by the staff. I am extremely pleased to have found this shop to take care of my vehicles and would have to be quite hard pressed to return to dealer service. Excellent job!

    Greg Quintley
    Reno NV
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    • Timeliness
    • Would Recommend
    • Customer Service
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    • Overall Satisfaction
  • As always, yesterday I received excellent service at Arrow Automotive Transmission Specialists. Over the weekend my air conditioning went out and I showed up on Monday morning without an appointment and Monte made me feel as if he was expecting me and always make me feel like I am his most important customer. Monte is upfront with you about what services are necessary and which services can wait.

    Peggy Grayton
    Reno NV
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  • Monte Craig, the owner at Arrow Automotive in Reno really did a great job on my very first visit. He answered all of my questions on the service of my 2005 Chevrolet Silverado and got the work done in a very quick turnaround. His service rates are very competitive and seems to be very honest and forth right. He has all of the diagnostic equipment required to interface with the computer chips in the truck. I highly recommend his service. The dealer was going to charge me two and half times what Monte charged me. He only did what was needed to be done and nothing more. You can not ask for more in an auto repair shop.

    Charles McDowel
    Reno NV
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    • Cleanliness
    • Timeliness
    • Would Recommend
    • Customer Service
    • Estimate vs Cost
    • Overall Satisfaction